WhatsApp chatbot and AI agent for customer service and sales
Answer common questions instantly, qualify leads and send payment links around the clock, then hand the chat to a person the moment it needs one.
Queries automated
Most customer questions repeat, so let automation answer them
Faster first response
What the Syncli chatbot does
Two layers of automation: chat flows for the journeys you can map, and an AI agent for the questions you can't predict.
Journeys you design once.
Build menus with quick-reply buttons and if-branches for the conversations you see every day: opening hours, order status, quotes, bookings and lead qualification.
- Chatbot builder
- Quick-reply buttons
- If-branch logic
from chat to checkout
The shortest line between 'Hello' and 'Done.'
Your customers are already on WhatsApp, don't send them away to slow contact forms or email threads. Syncli keeps the entire journey inside the chat, making it seamless for leads to qualify, decide, and pay in seconds.
Automation that knows when to step aside.
A chatbot that traps customers in a loop costs you more than it saves. Syncli automates the repeat questions and hands everything else to your team with the context already captured.
- Instant replies, 24/7.
- Clean handover to a person.
- Every conversation on record.
Support queries automated
What is a WhatsApp chatbot?
A WhatsApp chatbot is software that replies to customers on WhatsApp automatically. It runs on the official WhatsApp Business API, not the free WhatsApp Business app, which only supports greeting and away messages. On the API, a chatbot can show menus and buttons, collect details, look up orders and bookings, and send payment links.
There are two kinds, and most businesses need both. Rule-based chat flows follow paths you design, which suits predictable journeys such as booking a slot or checking an order. AI agents understand free-text questions and answer from your own information, which suits everything you can't predict. Syncli gives you both in one inbox.
Where automation pays off for larger teams
Customer service teams at scale answer the same few questions all day: where is my order, what are your hours, how much is it, can I reschedule. Each takes an agent a minute or two. Automating them shortens the queue for everything else and gives customers an answer at 10pm on a Sunday.
- Support: order and booking status, opening hours, returns policy and account questions, with handover when a case needs a person. See WhatsApp for support teams.
- Sales: qualify leads from Click-to-WhatsApp ads by asking budget, product and timing, then route hot leads to the right salesperson. See WhatsApp for sales teams.
- Bookings: let clients pick a branch, service and slot, then pay a deposit. See WhatsApp bookings.
- Checkout: the AI agent checks stock, builds the order and sends a Yoco or Payfast payment link.
How the Syncli AI agent works
The AI agent is trained on your FAQs, products and policies. When a customer asks a question, it answers in plain language from that information rather than guessing. For product questions it checks your live stock first, so it doesn't sell something you don't have.
Every AI conversation appears in the shared team inbox. Your agents can see what the AI said, take over at any moment and pick up with the full history in view. Customers never have to repeat themselves.
AI pricing is being finalised, so the AI agent isn't on the published plans yet. Book a demo to see it working and talk about access. Enterprise adds custom automations and integrations with your own systems. See pricing.
Keeping automation compliant
Syncli is an official Meta Tech Provider and uses the WhatsApp Cloud API, so automated messages follow Meta's rules and your number isn't put at risk by unofficial tools. Conversations are stored in one place rather than on individual phones, which helps with record-keeping and POPIA compliance.
Replies inside the 24-hour customer service window are service messages; each number gets 1,000 free a month. Messages you start, such as reminders, use approved templates. Our WhatsApp API pricing guide explains the costs.
See the Syncli AI agent on your own questions.
Book a 30-minute call and we'll map which of your WhatsApp conversations can be automated and which should go to your team.
- Personalised walkthrough
- Automation plan for your FAQs
- No commitment
FAQs
Questions about AI chatbot.
A WhatsApp chatbot replies to customers on WhatsApp automatically. It runs on the official WhatsApp Business API and can show menus and buttons, answer questions, look up orders and bookings and send payment links. Syncli combines rule-based chat flows with an AI agent that answers free-text questions from your own FAQs and products.
Compare
Syncli chatbot vs the WhatsApp Business app
WhatsApp Business app
