The Peace Lab
Migrated from Fresha to Syncli to automate bookings and accept payments at scale—directly on WhatsApp.
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The challenge
Amber Trimm built The Peace Lab in Elsies River as a calm, personal space centred on Japanese Head Spa treatments. It grew out of her own experience with anxiety and depression, and the need for somewhere people could switch off and feel taken care of.
Bookings ran through Fresha, but it couldn't take payments the way the studio needed. In Amber's words: “With Fresha I did not have that capability.” With a team of two, every booking, reminder and payment follow-up handled by hand was time taken away from clients.
What we did
The Peace Lab moved its bookings to Syncli, so clients could book and pay in the same place they already message the studio: WhatsApp. The setup uses four Syncli features:
- Storefront. Treatments and prices in one link that clients can browse from the chat.
- Booking System. Clients pick an available slot without the back-and-forth of finding a time.
- Online Payments. Clients pay, or put down a deposit, at the moment they book.
- WhatsApp Automation. Booking confirmations and reminders go out automatically.
The difference showed up straight away. As Amber put it: “I was able to start accepting payments immediately.”
The outcome
The Peace Lab took payments from day one on Syncli and now completes 58% of the checkouts clients start. For Amber, the business is still a work in progress: “The Peace Lab is still growing. I’m still learning. I’m still building. But this space is personal.”
Amber Trimm
Founder, The Peace LabI was able to start accepting payments immediately. With Fresha I did not have that capability.
