Privacy policy

Effective date:

Welcome to Syncli (https://syncli.co) (“Syncli,” “we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, platform, and services (collectively, the “Services”). By accessing or using Syncli, you agree to this Privacy Policy. If you do not agree, please do not use our Services.

1. Information We Collect

We may collect the following categories of information when you use Syncli:

  • Business & Account Information: Name, email address, business name, phone number, WhatsApp Business number, and account login details.

  • Customer & Messaging Data: Customer phone numbers, message content, order details, and communication history processed through integrations such as WhatsApp.

  • Order & Transaction Data: Product details, pricing, order history, payment status, and transaction records.

  • Usage Information: IP address, browser type, device information, pages visited, and actions taken on the platform.

  • Cookies & Tracking Technologies: We use cookies and similar tools to improve functionality, analyze performance, and enhance user experience.

2. How We Use Information

We use collected information to:

  • Provide, operate, and maintain the Syncli platform

  • Enable messaging and order management through WhatsApp and other integrations

  • Process and manage transactions through third-party payment providers

  • Communicate with you about your account, updates, and support requests

  • Improve our services, security, and platform performance

  • Prevent fraud, abuse, and violations of our Terms

  • Comply with legal and regulatory requirements

3. WhatsApp & Meta Platform Data

Syncli integrates with Meta’s WhatsApp Business Platform. When you use these features:

  • Message content and customer phone numbers are transmitted through WhatsApp’s systems

  • Meta may independently process this data according to its own terms and privacy policies

  • Syncli does not control how Meta processes or stores WhatsApp message data once transmitted

By using Syncli’s WhatsApp features, you acknowledge and agree that data will be shared with Meta to enable message delivery.

4. Customer Consent Responsibility

You are responsible for obtaining lawful consent from your customers before collecting their information or sending them messages through Syncli. Syncli does not verify consent and is not responsible for unauthorized messaging conducted by businesses using the platform.

5. How We Share Information

We do not sell personal information. We may share data only with:

  • Service Providers: Hosting providers, analytics services, payment processors, and infrastructure partners

  • Meta Platforms (WhatsApp): When messages are sent using WhatsApp integrations

  • Legal Authorities: When required by law or to protect rights, safety, and platform integrity

6. Data Retention

We retain information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. Message data processed via WhatsApp may also be retained according to Meta’s policies.

7. Your Rights & Choices

Depending on your location, you may have rights to:

  • Access, update, or delete your account information

  • Request a copy of your stored personal data

  • Request deletion of your account and associated data

  • Opt out of marketing communications

You can make requests by contacting us at the email listed below.

8. Data Security

We use reasonable technical and organizational safeguards to protect your information. However, no system is completely secure, and we cannot guarantee absolute protection.

9. International Data Transfers

Your information may be transferred to and processed in countries where our service providers operate. These locations may have different data protection laws than your country.

10. Children’s Privacy

Syncli is a business platform intended for users 18 years or older. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Continued use of Syncli after changes indicates acceptance of the updated policy.

12. Contact Us

Syncli Support

Email: info@syncli.co

If you wish to request access, correction, or deletion of your data, please contact us using the email above.